Privacy Policy

Template to be completed and adapted to the tools actually used.

Data Controller

[Company Name / Full Name], [address], birkrocs@gmail.com.

Data Collected

Surname, first name, shipping and billing addresses, email, phone number, order details, and browsing data (cookies). Payment data is processed directly by our secure payment providers; we do not have access to it.

Purposes

• Processing and delivering your orders, sending you shipment tracking (contract performance)
• Responding to your customer service requests
• Sending you our newsletter, only if you have consented to it
• Complying with our legal and accounting obligations

Recipients

Shopify (hosting and store), our payment providers (including PayPal), our carriers, and [provider / other tools to be completed], strictly for the needs of your order.

Retention Period

Customer data: 3 years after the last purchase. Invoices: 10 years (accounting obligation).

Your Rights

You have the right to access, rectify, erase, object to, restrict, and port your data. Write to us at birkrocs@gmail.com. You can also file a complaint with the CNIL (cnil.fr).

Cookies

Non-essential cookies (audience measurement, advertising) are only placed with your consent, via the banner displayed during your first visit.